When you call MaineCare Member Services at 1-800-977-6740, you will notice some changes to the phone menu. The menu is also called the Interactive Voice Response (IVR) system.
- Virtual assistant:
- The new phone system has a new virtual assistant named Gabby. When you contact MaineCare Member Services, Gabby will answer your call and help you with the phone menu.
- Gabby will ask you to enter your MaineCare Member ID up to three times. If you don't have your Member ID or cannot enter it correctly, you will be transferred to a customer service representative.
- You will also be asked to enter the last four digits of your Social Security number and your date of birth.
- Getting an interpreter: to request an interpreter, press 8. You will be connected to a representative who can help get an interpreter on the line.
MaineCare Member Services can help you with:
- Understanding your MaineCare coverage
- Finding a provider
- Finding transportation to your appointments
If you have questions, please contact Member Services at 1-800-977-6740, TTY: 711, or send an email to MaineCareMember@gainwelltechnologies.com
For eligibility questions please contact the Office for Family independence at 1-855-797-4357.